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We respect intellectual property rights, and will never disclose, duplicate or copy the circuitry of any manufacturer or designer. We will not duplicate any product, regardless of the circumstances. We are under non-disclosure agreement with nearly all the manufacturers which we work with. Schematics will not be released to customers without prior approval from the manufacturer.
Under no circumstances will we make "DIY" versions of any brand name equipment regardless of their copyright status. If you want to copy circuits, please go to another store.
1) Estimates on Repairs
We offer serious estimation which include a breakdown of the cost of labor and parts. Estimation are provided for carry-in or shipped in units. $80 dollars of Inspection fee will be charged and it will be waived when customer decide to go ahead with the job.
Most estimates can be provided to you on spot, but equipment which require detailed diagnostics will need to be left with us for 1-2 weeks. If it takes longer than that we will tell you at the time of drop off. We will provide you with an estimate and require confirmation from you before commencement of work.
If an item is not cost-effective to justify repair, we will be the first to tell you.
2) Pricing on Repairs
We operate on a PER JOB basis, and the price we quote you will be for the ENTIRE JOB, regardless of the number of hours we spend on the unit.
Charges are based upon actual labor cost plus parts. You will not be charged with any surcharges simply because your gear is expensive. An estimate of the repair cost will be provided before any work is done, and if the repair cost turns out to be less than the estimate, you will pay the actual. We pass the savings onto you! Should the job go beyond the estimated cost, we will inform you ahead of time. There will never be any hidden surprises.
To get an idea of our pricing, please refer to past repair examples to have an idea of the pricing structure. Basic repairs usually starts from $150, while modification usually starts from $ 250.
3) Turnaround Time
We will give you an estimate of the turnaround time.
4) Detailed Explanation
We will provide you with detailed explanations of the work to be done. The black box approach is NOT our way of doing business.
5) Warranty
We provide a 60 days warranty on the work performed - labor and parts. Damages caused by misuse, improper wiring or any external causes on the user's part are not covered. Return shipping charges are the responsibility of the customer, but we will cover it if the item is under warranty.
Please check pricing examples on specific pages under: REPAIRS, UPGRADES, and MODIFICATIONS.
6) Shipping
We welcome local carry-ins and pickup, and we also service the entire North American continent. We use Canada Post or UPS Courier. Customers who need to ship in shall be responsible for packing their equipment safely to meet postal service’s or courier’s shipping requirements. Customers outside Canada are encouraged to arrange payment for broker’s fee and custom duty/import tax (or exemption of such in case of repaired items returnable to place of origin wherever applicable), otherwise Excel Stereo shall bill customers for reimbursement.
Customs duties, taxes and brokerage fees are the responsibility of the customer.
7) Payment Terms
Deposit - A deposit of 30% (or the cost of parts) will be required before the commencement of work. Waived at the discretion of the technician in some cases.
Balance - Balance is due when the equipment is picked up. Payments for ship back items are due before shipping - including shipping fees or taxes wherever applicable.
8) Transporting your equipment
Equipment should be transported in their original box if possible. If the original box is missing, equipment should be properly cushioned with foam or bubble wrap to ensure safe arrival.
We will not be responsible for "scratches or dings", or other shipping damages if the equipment is transported to us without its original box or proper packing.
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